Introducing Our Technical Support Centres

Map showing technical support centres

The current COVID-19 crisis has prompted a need for global change in how our business and the wider industry operates. To keep the lines of communication open and maintain effective links to our customers, AGI has adapted the way in which critical support is provided to our worldwide customer base. Pivotal to delivering that solution is our network of technical support centres.

Our highly skilled and knowledgeable staff based within AGI`s UK test facility and our `on-site` service engineers have been increasingly reliant upon these established centres to take on the challenge of delivering on-site local support with as little disruption as possible. This move has strengthened the ongoing development of our technical support partners and the overall expansion of AGI’s global footprint.

Never has delivering and maintaining that existing capability been tested quite as much as we have seen over the last few months but they have risen to the challenge, from attending routine service callouts to the commissioning of complete visual landing aid systems.

Over the course of this week we will showcase some of these technical support centres, giving you an insight into the services they provide and how they have maintained and delivered service to our many customers. Read more about each centre below.

Owen International Pty Limited – Sydney, Australia

Quality Performance Inc. (QPI) – USA

HiPoint Services – India

ST Engineering – Singapore