Technical Support Centre Spotlight – HiPoint Services22nd June 2020
Hipoint are leaders in offering a wide variety of integrated solutions and services to the Marine and Petrochemical segment in the Indian subcontinent. With a solid commitment to these industries Hipoint have gained an incredible amount of domain expertise and project performance to aid in smart utility transformation solutions and services.
Supported by ISO certified process frameworks, flexible and agile service delivery and technology support; Hipoint have earned the honours from all their clients and appreciation from the Consultants involved.
For more information, visit their website @ http://www.hipointservices.com
What services do you provide for our customers generally?
Hipoint Services have been the authorised System Integrator within India for AGI since 2001 representing AGI products whilst also providing technical support specifically for the AGIMET and AGILOG systems. Support typically ranges around the entire business process including Marketing, Sales, Supply, Installation, Factory Acceptance Tests, Annual Maintenance Contracts and Post-Sales Support. These services are managed by an in-house team comprising of technically competent and AGI trained engineers/technicians.
How have you adapted during COVID-19, have there been any major changes to what support you can provide at the moment?
In spite of the lockdown directives as mandated by the Government of India for specific zones within the country that have a high rate of Covid 19 cases, Hipoint Services through its pan India network continually manages to provide the customer, in our case the Indian Navy, with exceptional service so that the high number of ships within the Navy fleet having AGIMET systems on board are exploited to the fullest of its potential.
How do you work with AGI to ensure the customers get the best service?
Biennial visits by Hipoint personnel to AGI factory in Poole, training of Hipoint engineers/technicians by AGI experts on various systems, regular interaction between AGI and Hipoint personnel over calls/mails and joint visits by AGI and Hipoint to customers within India are some of the methods employed so as to ensure customers within India get the best of experience handling an AGI make Military grade system.