Technical Support Centre Spotlight – ST Engineering

Singapore city at night

(Photo by Lily Banse on Unsplash)

ST Engineering are a global technology, defence and engineering collection specialising in the aerospace, electronics, land systems and marine sectors. ST Engineering bring innovation and technology together to create people-centric, multi-disciplinary, smart engineering solutions for their customers in the defence, government and commercial segment in more than 100 countries.

To find out more visit their website @ https://www.stengg.com/en/about/

What services do you provide for our customers generally?

We provide delivery of AGI’s equipment to customers along with consistent technical support and repairs where necessary. We are the local contact for AGI’s customer base here in Singapore. Like our other customers we support, we believe in AGI’s products and are glad to be their point of contact for them.

How have you adapted during COVID-19, have there been any major changes to what support you can provide at the moment?

ST Engineering were classified as a ‘provider of essential services’ so therefore continue to operate from our premises (including aerospace hangars, shipyards, automotive factories and electronics workshops) during this period. ST Engineering strengthened its business endurance plans in February and has swiftly stepped up measures aligned with the latest government advisories to protect the health and well-being of employees, customers and other stakeholders. We will conform with all procedures as required by the government in Singapore and elsewhere where it operates, to continue with its operations at its various locations, including safe-distancing, shift work/split teams, staggered hours and work-from-home arrangements.

How do you work with AGI to ensure the customers get the best service?

We have regular status update calls with various teams within AGI. AGI’s Business Development team operate in various international regions. This works great for building relationships and trust between both companies and how we both support customers.